Questions, tips and sources.

The audit is free, always. After it you get a fixed quote: a one-time build fee plus a simple monthly plan that keeps everything running, monitored and improving. No hourly billing and no surprises. Review plans start at $138/mo AUD, with founder pricing while the early spots last. You see the number before you commit.

If you are not happy with the service in your first month, cancel and get your money back, no questions asked. There is no review quota you have to hit, and for a smaller business even a steady three or four fresh reviews a month compounds fast. You are never locked in, so the risk sits with me, not you.

Yes. Asking every customer for a review is fine and encouraged. What Google bans is gating, only asking the happy ones. Everyone gets the same fair ask here, so your reviews stay real and your ranking stays safe.

No. I look at the tools you already use and recommend the simplest path that works. I set it all up, test it, and explain it in plain English. You need a Google Business Profile and some way of knowing when a visit is done, a calendar, a booking app, or even a spreadsheet.

Usually yes. I connect to your booking tool and your Google profile and fill the gaps they leave: review requests that actually go out, missed lead recovery, and follow-up that runs without you. A phone and a calendar is fine too.

When a visit is marked done, your customer gets a friendly message with your Google review link, personalised to them. No click? A gentle nudge on day 2 and again on day 7, then it stops. Anyone can opt out any time, and everyone gets the same ask.

When a call is missed, the system sends an instant SMS, saves and tags the lead, creates a follow-up task, and alerts your team when the customer replies. Your staff still handle the conversation. Want the system to keep texting and qualify the lead too? That is the AI SMS Receptionist upgrade. Prefer to set up the basic version yourself? There is a free DIY tutorial in Useful info.

A fast site with an assistant built in that lives on your website. It answers common questions, helps visitors find the right next step, and captures enquiries. It is website-side, separate from your SMS, so your site works harder than a brochure.

Yes, when done right. Under the Spam Act you need consent and a working opt-out, and both are built in. I only message your genuine customers, every message identifies you, and opting out takes one tap. I keep you on the right side of the rules.

Simple automations take 1 to 3 days. A full smart website or a multi-system setup takes 1 to 2 weeks. You get a realistic estimate after the audit, and I stick to it.

Review requests start going out the moment you are live, so the first new reviews usually land within days. Missed Lead Recovery saves leads from the very first missed call. The compounding part, ranking and trust, builds over the following weeks as fresh reviews stack up.

No. Everything is month to month, cancel any time and you will not be charged again. On top of that your first month is money-back: if you are not happy, you get a full refund. The one-time build fee covers setup, the monthly keeps it running and improving.

It is stored securely and used only to run your system. I never sell it, never share it, and if you cancel I delete it on request. Your customer list stays yours.

Canberra and the wider ACT are the default focus, since local reviews and SEO are where I add the most. Remote builds elsewhere in Australia can be considered case by case, the review and lead-recovery systems work anywhere.

No problem at all. The audit plan is yours to keep, with the one fix worth doing first spelled out. No follow-up sales calls, no pressure. If I cannot genuinely help, I will tell you.

You deal with me directly, the person building it, not an account manager and a queue. Less overhead, honest pricing, and a system shaped around how you actually work. The studio is young, every build is real, and the live ones are a click away on the Our Work page.